Self Exclusion

Self-Exclusion Overview

234e provides self-exclusion and time-out options to support responsible gambling. You may pause or permanently suspend access to all 234e products for defined periods. This policy explains available options, how to initiate them, their effects on your account, and how you regain access after the exclusion ends.

Time-Out (Short Break)

Time-Out offers a temporary interruption of activity. Once initiated, you may not deposit, withdraw, or play across any 234e product for the selected period. The available Time-Out durations are predefined and selectable within your Account Profile under Time-Out. Revocation of a Time-Out can occur only after 24 hours from the initial request. Upon expiry, the account automatically reactivates and you may resume activity.

Extended Self-Exclusion

Self-exclusion provides a longer, fixed-period break during which your account remains closed to gambling activity. The process involves a staged sequence intended to ensure deliberate action on your part.

1. Initial cooling-off: A 24-hour cooling-off period begins, during which the account is disabled and no gambling activity is possible.
2. Notification of available periods: After the cooling-off, you will be informed of the pre-approved self-exclusion durations. No variations to the predefined periods are permitted.
3. Confirmation to proceed: You must respond by electronic notice or email with your decision to proceed. If no confirmation is received within 24 hours of notification, the request is deemed withdrawn and the account will be reopened by confirmation email.
4. During exclusion: The account is disabled; deposits and withdrawals are blocked and no gambling activity is possible.

Activation, Duration and Reactivation

The available self-exclusion periods are fixed and must be selected from the options presented in your account. For residents of the United Kingdom, a minimum self-exclusion duration of six months applies. For residents outside the United Kingdom, the selected period applies and the account will automatically reactivate at the end of the period. Reactivation procedures differ by jurisdiction: non-UK users are reactivated automatically at expiry, while UK residents must contact customer support to have the account reactivated after the self-exclusion ends.

Effects During Exclusion

During any self-exclusion period, you will not be able to deposit, withdraw, or access gambling content across 234e products. Any pre-existing entries into promotions, competitions, draws, or other rewards entered prior to self-exclusion and not yet redeemed may be forfeited. We will implement reasonable measures to avoid sending promotional material to excluded users, but we do not guarantee that all communications will be suppressed in every circumstance. You acknowledge that attempting to circumvent exclusion by creating new accounts or altering registration details is at your own risk and may not restore access.

Financial Protection and Personal Limits

Account holders may impose self-imposed limits to safeguard financial exposure. Available limits include deposits, losses, and time-based spending caps. If any limit is exceeded, actions related to that limit may be restricted. Requests to revoke an imposed limit or exclusion must be made in writing or via electronic notice and remain at the Company’s absolute discretion to approve or deny. We undertake reasonable steps to ensure exclusion procedures are observed and to minimize exposure to marketing materials for excluded users.

Revocation of Exclusion and Ongoing Compliance

Requests to revoke self-exclusion or associated restrictions must be communicated in writing or electronic form. The Company will consider such requests, but approval is not guaranteed. If circumstances indicate ongoing risk, the Company may maintain restrictions or take additional protective actions. You must not use excluded access to bypass restrictions, and the Company cannot be held liable for consequences arising from non-compliant conduct by the user.

Support and Guidance

Guidance and support regarding gambling-related issues are available. In the United Kingdom, you may contact GamCare at 0808 8020 133, or Gambling Therapy for independent support. If you require further assistance, you may also contact 234e support for referrals to appropriate services where applicable.

Compliance and New Accounts

Registration and continued use of 234e products is subject to the General Terms and Conditions. If 234e determines that gambling may cause financial or personal difficulties, it may close your account. You must not open a new account while an exclusion is in effect. If you attempt to open a separate account, responsibility for any resulting risks rests with you, and 234e cannot be held liable.